Introduction and Scope
Fi99 (https://fi99.onl) is an internationally licensed online gaming platform. This Privacy Policy This policy applies to the fi99 website, mobile app, and all related digital services. It takes effect whenever you use fi99 or create an account.
We believe your Privacy your rights. That is why we are committed to being transparent about what data we collect, how we use it, and the steps we take to keep it safe. If you have any questions after reading this policy, please contact our support team.
What data we collect
Fi99 only collects information that is necessary to provide its services. Data is gathered in two ways: information you provide directly, and information collected automatically.
A) Information you provide
- Full Name and Date of Birth (for age verification)
- Mobile Number and Email Address
- Payment Information (Mobile Banking/Nagad/Rocket number)
- National ID or Passport (for KYC verification)
- Residential Address
B) Automatically Collected Information
- IP address and device information
- Browser Type and Operating System
- Time spent on site and pages visited
- Cookies and session data
- Transaction history and gaming activity
Purpose of Data Collection
Fi99 uses your information for the following purposes:
Cookies and tracking technologies
On the fi99 website and app Cookies and similar tracking technologies are used. Cookies are small text files stored on your device that help improve your browsing experience on the site.
Types of Cookies
- Essential cookies: Required for login sessions and site security. The site cannot function without these.
- Functional cookies: To remember your preferences such as language and theme.
- Analytics Cookies: To understand which parts of the site are used most.
- Marketing Cookies: To show you relevant ads based on your preferences. You can disable these at any time.
You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features on the site.
Data Sharing & Third Parties
Fi99 never sells your personal data. However, information may be shared in the following limited circumstances:
- Payment Provider: Required information is shared to process transactions via Mobile Banking, Nagad, and Rocket.
- Game Provider: Game providers such as Evolution and Pragmatic Play receive limited data solely to ensure fair gaming.
- Legal authorities: Disclosure of information is mandatory when required by a court order or government directive.
- Fraud Prevention Agency: To comply with Anti-Money Laundering (AML) policies.
Data Protection Measures
Fi99 your Privacy Industry-standard security technology is used for protection. Our security framework operates across the following layers:
- 256-Bit SSL Encryption: All data transfers occur through encrypted channels.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- Firewall & DDoS Protection: Server-level attack prevention.
- Regular Security Audits: Regular audits conducted by third-party experts.
- Encrypted database: All stored data is kept in encrypted form.
- Restricted Access: Only authorized personnel can access personal information.
Data Retention Period
Fi99 retains your information only for as long as necessary. Certain data must be kept for a defined period after account closure as required by law, in addition to the duration your account remains active.
- Account data: retained for up to 5 years after account closure
- Financial transaction records: 7 years (in accordance with financial regulatory guidelines)
- Gaming History: 3 Years
- Communication Logs: 2 Years
- Cookie data: up to 12 months
Once the retention period expires, data is securely deleted or permanently anonymized.
Your rights
Fi99's Privacy Policy you have the following rights:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your data under certain circumstances.
- Right to Object to Processing: You have the right to object to your data being used for marketing purposes.
- Data Portability: The right to receive certain data in a machine-readable format.
- Withdrawal of Consent: The right to withdraw consent for marketing communications at any time.
Children's Privacy
International data transfers
Fi99 is an international platform. Your data may be processed and stored on servers located in various countries. Wherever your data is transferred, protection standards equivalent to or higher than those in your home country are ensured.
For international data transfers, fi99 follows applicable international data protection standards, including GDPR-compliant Standard Contractual Clauses.
Privacy Policy Updates
Fi99 may update this Privacy Policy update this policy. For significant changes, we will notify you by email or via a notice on the platform. Continued use of the site after any changes constitutes acceptance of the updated policy.
You can check the "Last Updated" date at the top of this page to see when the policy was last revised. We recommend reviewing this page periodically.
Contact
For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our Data Protection team:
- Email: [email protected]
- Response Time: Within 24–48 hours
- Support Hours: 7 days a week, 24 hours a day